FAQ
Frequently asked questions for your reference
We are thrilled to announce that Thai Airways International Public Company Limited (THAI) has been ranked eighth in the Best International Airlines category by the prestigious TRAVEL+LEISURE World's Best Awards 2024. This recognition is a testament to our unwavering commitment to providing top-notch service that meets international standards.
The rankings were determined by the discerning readers of TRAVEL+LEISURE, including travelers, tourists, and business professionals from around the globe. Participants shared their travel experiences in an annual survey, evaluating airlines based on cabin comfort, inflight service, customer support, and overall value.
We extend our deepest gratitude to all our passengers for their continued trust and support. Your satisfaction is our highest priority, and we remain dedicated to delivering exceptional travel experiences.
TRAVEL+LEISURE, a globally renowned travel magazine based in the United States, is a trusted resource for travel enthusiasts worldwide.
Are you prepared to pack your bags and embark on new adventures?
Don't overlook our "Spring Promotion" deal! Take a direct flight to Thailand and beyond with Thai Airways.
We are excited to ignite your enthusiasm for your upcoming journeys.
Economy class begins at USD157++ (Base fare only)
Booking Period: Now - February 26, 2024.
Travel Period: March 1 - June 20, 2024 / August 12 - December 13, 2024.

Passengers traveling for domestic routes, self-check-in Kiosk in front of counter Row B and self-load baggage (Self Bag Drop) at counter B1-B4.
If you have a problem or need help, you can contact the officers around counter B at any time.
Note: Thai Smile counter for domestic check-in at Suvarnabhumi airport is at counter B8-B12
Dear our passengers,
We would like to notify passengers that the airport for the Siem Reap route will be changed to the new airport, Siem Reap-Angkor International Airport (SAI). It will replace the existing Siem Reap International Airport (REP). This is according to the Cambodian government's policy to increase passenger capacity, which will be effective from October 29, 2023 onwards.
For more information, please contact us through 24/7 supporting email [email protected]
FlyThaiSmiles Team
Dear passenger,
We would like to inform you that Smile Service Center on 2nd floor at Surat Thani International airport will be terminated starting from Oct 1, 2023 onwards.
Thank you and have a nice day!
Dear our passengers,
Referring to the announcement made by The State Secretariat of Civil Aviation (SSCA) of the Kingdom of Cambodia regarding the relocation of Siem Reap International Airport (REP) to Siem Reap Angkor International Airport (SAI), starting from October 16, 2023, onwards, we would like to provide the details as follows:
1. The new international airport has been officially named "Siem Reap Angkor International Airport (where is located in approx. 52 km from Siem Reap town) " by the Royal Government of Cambodia (RGC) and is scheduled to open for operations from 16 October 2023 onwards.
2. The Siem Reap Angkor International Airport has received the official code from the International Air Transport Association (IATA Code) as SAI and from the International Civil Aviation Organization (ICAO Code) as VDSA.
3. All commercial flights of air passengers and cargo that are being operated at the current Siem Reap International Airport (REP) will be transferred entirely and one time only to Siem Reap Angkor International Airport from 00:00 AM (Cambodian Time) on 16 October 2023.
If you need further assistance or information, please kindly contact with our sales team by email at [email protected].
Thank you in advance for your kind cooperation.
Passengers can easily check in and load luggage through automatic check-in machine (Self Check-in Kiosk) around Row B/C/D/E/H/J.
After self-check-in, passengers can bring their luggage under the plane to the baggage pick-up point (Bag Drop) around the check-in counter or load the luggage by themselves at self-baggage loader (Self Bag Drop) around counter number B1-B4/D1-D4.
If you have a problem or need help, you can contact the officers at the counter B5-B7 for domestic flights and J5-J10 for international flights.
Thank you for flying with us.

Conditions:
- Change flight: Not allowed
- Reroute: Not allowed
- Cancel/refund: Not allowed
- Seats are limited per flight and may not be available on some flights.
- This promotion is not applicable to the elderly and students.
Please contact us through our supporting email [email protected] for booking your ticket as soon as possible.



